Service Alert

There will be upcoming maintenance to Digital Banking on Aug 18th, beginning at 12am that will last approximately 4 hours. During this time, the service may be unavailable.

Setting Up Notifications

Get notified if anything changes on your account or simply set-up reminders. It’s everything you need to be in control of your money.

It's the Heartland way.

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      In this Demo

      Learn how to set up mobile notifications for your account.

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      Add Mobile Phone Info to Your Account

      Click “Settings” in the dropdown to navigate to your Contact Settings.

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      Add Your Phone Number

      Click the pencil icon to edit or add the phone number you would like to use to receive text notifications. HCU Digital Banking uses a double confirmation code process for security, so you’ll need your security questions or access to your email and your phone to complete this process.

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      Confirm Text Messaging 

      Check the box to confirm that you want to receive SMS Text Messages and click the button to “Send a code via text.” The system will show a “Not Confirmed” message for phone numbers that haven’t been verified yet.

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      Verify Identity

      Before the system can begin sending you alert notifications, you must first verify your identity. You can do so by requesting a code be sent to your email or by answering two of your security questions and clicking “Verify.”

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      Confirm Code 

      When the code arrives on your phone, enter the number provided and click “Verify”.

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      Save Changes

      Click “Save Changes” to complete this process.

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      Set Up Notifications for Account Activity

      Click “Settings” in the dropdown to navigate to your Notification Settings.

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      Notifications Settings  

      From the settings screen, click the Notifications tab.

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      Notification Options 

      The Notifications tab displays a list of alert options. For each alert type, sliders indicate which alerts you have enabled. Slide the Balance "slider" to the right to set up an account balance alert.

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      Alert Thresholds

      On the “Balance Alert”, you can set a high and/or low balance threshold for the account you wish to receive alerts.

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      Setting Alert Balance and Notifications Amount and Method

      Double check the balance amount you have entered, choose your notification method, then click “Save” to complete.

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      Stop Alerts

      To disable alerts, select the slider icon and switch the slider to the left (OFF) position.

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      Get Started

      You're now ready to stay informed about all your HCU accounts!

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